The Knotted Moss Website, Blog, and Shop Policies

I realize this part of The Knotted Moss Website & Blog is about as fun to read as it was to write.  Believe me, initially, it was the least entertaining piece of the entire blog.  Quite frankly, as a creative minded individual, I originally thought I hated writing policies.  I powered through seven migraines, countless hours of joint stiffness/excruciating pain, and almost froze my face into a scowl glaring at my chatty husband while he interrupted the thought process.  Nope, did not win any wife of the year awards writing this piece.  None the less, I don’t regret it…the scowling maybe…

As I researched, wrote, rewrote, edited, wrote, and rewrote this part of theknottedmoss.com, I realized first, polices are important.  They are important to the life of The Knotted Moss (the dream I love!).  Stating and maintaining polices are important to myself (Amanda Moss Edwards) and they are important to YOU, dear reader.  That is why I took the time to research and write them so carefully.  Polices explain procedures, liabilities, responsibilities, and (if written well) leave very little room for discrepancy.  In my life, both personal and professional, I have found the more upfront you are with your policies, the happier you are in life and more comfortably you are in running a business.  So, without further ado, here are The Knotted Moss policies:

Theknottedmoss.com is a privately owned and operated Website, Blog, and Shop.  the blog associated with this website is personal blog written and edited by Amanda Moss Edwards.  For questions about this blog, please contact theknottedmoss@gmail.com.

TKM Disclaimer:

Theknottedmoss.com is a privately owned and operated blog website.  This is a personal blog written and edited by Amanda Moss Edwards.  The contents of this blog and the views expressed are the personal views, opinions, and ideas of Amanda Moss Edwards and not those of my employer, affiliates, and/or any other organizations (past, current, or future).  Being that a blog is written from the personal viewpoint of an individual, Amanda Moss Edwards.

The blog content would be considered a lifestyle blog including topics such as lifestyle, wellness, creativity, and Faith.  The content of this blog, like one’s life, will progress, grow, change, and develop over time.  What is true one day, may change the next…The best translation for all of that is to say the advice given in this blog is for inspirational and entertainment purposes only.

Those that choose to read and participate are doing so with the understanding that, this blog and the contents in this blog may (and will eventually) change over time.  Simply said, like you, I grow and learn in my truth regularly.  What I believed to be true in my twenties, are vastly different now that I am in my thirties (although, some things I still hold to be true, I developed those gems of knowledge and will continue to do so as I age).  As this blog progresses, so will my life and my journey as a human being.  This is the nature of growth and development.  Although this element of the disclaimer sounds scary, it isn’t, it’s the flow of life and truthfully, it’s quite beautiful.  Additionally, I will do my best to update information, however, information changes and becomes outdated quite quickly at times, so on occasion, the content of previously dated blog posts and information may become “outdated.”

Another key element of a blog is the ability to comment, therefore building community, conversation, affiliation, and business relations among individuals and/or businesses.  The Knotted Moss and Amanda Moss Edwards is not responsible and cannot be held liable for conversations, comments, and actions resulting from individuals commenting, meeting, interacting, and/or transactions (either domestic and/or global).

For questions about this blog, please contact theknottedmoss@gmail.com.

The Disclaimer on a Personal Note:  Having a website and blog does not mean I know everything, nor does that mean I can accurately advise you with your life choices, personal, professional, financial, health-wise, etc.  I am simply sharing with you my own life experiences and resources I have found useful in my own personal life.   I can assure you I am not an expert in a great number of topics.  I have many people who would willingly step forward and testify to that statement and fact as well.  The advice, ideas, remedies, solutions, problem solving techniques, etc. that I share with you in theknottedmoss.com are things that I have found relevant and useful in MY life, and again, that is a pretty subjective statement.  I’m a unique and “special” individual so please use caution before applying anything questionable to your own life.  The Knotted Moss and Amanda Moss Edwards cannot and will not be held liable for the choices you make in your life.

On an additional personal note, the vibe of this website and blog is intended to be positive, encouraging, inspirational, kind, and uplifting.  All those who choose to participate shall do so under those guidelines.  There are no other alternatives.  There is no “grey area.”  I will not tolerate any other type of behavior or vibe on this website.

Having a website and blog does not mean I have my life in order, nor does it mean my ducks are in a row.  I can promise you, my ducks are aggressively scattered…  I will do my best not to be an embarrassment to Jesus, my family, and to you my dear readers.  Does that mean you won’t see or hear about me doing something absolutely ridiculous in the future?  Well…I guess that depends on your definition of “ridiculous.”

TKM Disclosure:

Again, Theknottedmoss.com is a privately owned and operated blog website, by Amanda Moss Edwards.  The blog content would be considered a “lifestyle blog.”

The Knotted Moss/Amanda Moss Edwards is compensated for affiliated links and advertising (per FTC guidelines).  Such Affiliate links and advertisements pay for the content of this website.  The compensation received may influence the advertising content, topics or posts made in this blog. That content, advertising space or post will be clearly identified as paid or sponsored content.  You are under no obligation to click on any affiliate links or to make any purchases while on theknottedmoss.com.  All purchases and/or actions following your choice to click on a link while visiting The Knotted Moss website and blog are completely up to you.  The Knotted Moss and/or Amanda Moss Edwards cannot and will not be held liable for your decisions.

Occasionally, I will also be compensated to provide my opinion on products, services, websites and various other topics.  Although I might receive compensation (cash, discounts, gifts, and/or free products), I will always give my honest opinions, findings, beliefs, or experiences on those topics or products.  If a product, service, website, and/or other is unsatisfactory, I will always give the business a chance to fix the situation before providing a negative opinion (because I would hope this is how someone would treat me in the event of a bad experience).

There are times I will deny giving an opinion or review on my website (I reserve that right).  Either way, I will NEVER mislead or provide a false review to my readers.  I absolutely believe that is unethical.  My number one priority, obligation, and duty is to tell the truth.  My intention of theknottedmoss.com is to maintain a website with a positive vibe, encouraging and supporting one another.  Therefore, if a review cannot be accomplished in a way that I feel is positive, I may decline the review.

With that said, my truth may not be the same as someone else’s truth, but I will always be honest about what I believe in my heart is right.  The views and opinions expressed on this blog are purely mine, Amanda Moss Edwards, unless identified as another author (in the case of a guest blogger or similar situation). You have a right to your own ideas, thoughts, and questions… Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.  Please contact Amanda Moss Edwards at theknottedmoss@gmail.com for any questions and/or comments.

TKM Privacy Policy:

The Knotted Moss takes your privacy seriously.  When ordering, subscribing, or registering on theknottedmoss.com, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience and/or to fulfill your order.  TKM collects information from you when you register on our site, place an order, subscribe to a newsletter, or enter information on our site.  The only time you will enter your credit card information for The Knotted Moss is when you are placing an order for specific items you wish to buy.

The information we collect from you when you register or sign up for the TKM newsletter will be used to send periodic E-mails regarding your order, other products/services, promotions, follow ups, to personalize your website experience, and to keep you up to date on The Knotted Moss blog posts.  The information collected when you make a purchase will be used to process your transaction and follow up with related website and blog E-mails.

Protecting Your Information:

Theknottedmoss.com is scanned on a regular basis for security holes and know vulnerabilities in order to make your visit as safe as possible.  TKM uses regular malware scanning.  When you make a purchase, your personal information is contained behind secured networks and is only accessible by the single owner of The Knotted Moss, who so solemnly swears to keep your information confidential.  In addition, all sensitive/credit information you share is encrypted via Secure Socket Layer (SSL) Technology.  TKM goes above and beyond to implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety or your personal information.  All transactions are processed through a gateway provider and are not stored or processed on TKM servers.

Cookies:

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web Browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  When necessary, TKM may use cookies to

-Help remember and process the items in the shopping cart

-Understand and save users preferences for future visits

-Keep track of advertisements

-Compile data about site traffic and site interactions in order to offer better site experiences and tools in the future.  TKM may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.  You do this through your browser settings.  Since each browser is a little different, look at your browser’s help menu to learn the correct way to modify your cookies.  If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third Party Disclosure:

TKM do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless users are provided with advance notice.  This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.  TKM may also release information when it’s appropriate to comply with the law, enforce our sites polices, or protect ours or others’ rights property or safety.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our website.  These third-party sites have separate and independently privacy policies.  TKM is not responsible or liable for the content and activities of these linked sites.  I do my best to protect the integrity of theknottedmoss.com and welcome any feedback about these sites.

Google:

TKM has not enabled Google AdSense, but we may do so in the future.

Last edited 12.9.17

TKM Comment & Picture Policy:

The Knotted Moss LOVES comments and creating a positive community vibe.  Additionally, the TKM website theme has a built-in Instagram plugin to share pictures.  With great creative power comes great responsibility…to keep TKM the supportive and encouraging environment it was intended to be, here are some situations where comments and pictures will be deleted:

• Comments and/or Pictures that The Knotted Moss/Amanda Moss Edwards feels are spam, unacceptable, inappropriate, and/or simply doesn’t fit and flow with the positive vibe this website was intended to maintain.
• Comments and Pictures that appear spam like in nature or solely promotional, without any relevance to the topic will be removed
• Anonymous comments will be deleted. Currently, we are only accepting comments from contributors who are willing to identify themselves.
• In general, if it makes me feel uncomfortable or I simply don’t like it, it’s going to get deleted, y’all.

TKM’s Comment policy is subject to change at any time.  The owner of The Knotted Moss Website, Amanda Moss Edwards, reserves the right to edit and/or delete comments submitted to this website and blog at any time, without notice.  Submitting a comment and/or picture to the website, blog, and/or Instagram feed, states the participant’s (your) understanding, acknowledgement, and agreement of the Comment/Picture Policy.

Acceptance of Conditions and Terms:

Theknottedmoss.com is a privately owned and operated website.  Through the use of The Knotted Moss Website, the participant (you) have both acknowledged and accepted the terms and conditions mentioned in each of the Polices.  Additionally, in the future, theknottedmoss.com will undergo updates and changes, as needed, without notice.  Your continued use of theknottedmoss.com following these updates and/or changes states your acknowledgement and acceptance of these conditions and terms, as well as the polices.  If you feel uncomfortable or are unable to accept any part of the conditions or terms in these polices, please discontinue your use of The Knotted Moss website.

The Knotted Moss Shop:

When you purchase handcrafted items from The Knotted Moss, you can rest assured you will receive an item that I put much thought into designing, creating, and offering for sale.  I specialize in hypoallergenic jewelry items.  I choose high quality materials in small batches and make an effort to support other small businesses.  I use hypoallergenic stainless steel metal for my posts which offers a good non-tarnish option for sensitive ears at an affordable price.

In order to truly enjoy the quality of your TKM purchase, please handle, transport, and store all TKM items carefully.  We have included our jewelry care information below:

We absolutely appreciate your purchase!  My goal is to provide you with a piece of jewelry you will enjoy for a long time.  I do my best to check the quality of my work before it leaves my shop.  To keep your TKM jewelry looking its best for a long time, please follow these guidelines:

• Please keep jewelry items dry and avoid submerging them in water (swimming, showering, etc.).
• Please avoid jewelry coming in contact with lotions, perfumes, chemical cleaners, and hair/beauty products.
• Avoid prolonged and direct sunlight.  Some gemstones, such as amethyst, are photosensitive.  If they are exposed to direct sunlight for extensive periods of time, the colors can become dull.  This is also true for the graphics in our stud earrings.
• All earring posts are very delicate.  Please transport and store all TKM items carefully.  Although stainless steel is a strong and quality choice in metals, earring posts were not designed to be transported loosely in purses, wallets, suitcases, bags, or with other larger/heavier objects.
• It is best to keep jewelry in a designated box, jewelry organizer, etc. when not being worn to avoid damage and/or loss.
• Only use high quality essential oils as indicated with the essential oil product lines.
• Avoid excessive tugging and pulling.
• Please do not make adjustments to your jewelry, especially the “Hammered and Stoned” style items.  Some gemstones, such as Fluorite, are very delicate.  A “simple twist” or “adjustment” can damage, chip, and/or crack the gemstone.
• Please keep jewelry away from small children and pets.  Small items, such as jewelry, can become a choking hazard.
• Practice precaution around sharp edges of earring posts and wire.
• If you have any questions about TKM items and care, please email Amanda Moss Edwards at theknottedmoss@gmail.com with the subject line TKM ITEM CARE.

Please note, all sales are final.  If you are unsatisfied with a purchase, please contact me immediately at theknottedmoss@gmail.com and use PURCHASE RESOLUTION in the subject line.

Shipping:

The time needed to prepare an order for shipping varies.  Typical processing time for most items is 1-3 business days, while some items may take up to 3-7 business days (business days being “Monday-Friday” and do not include holidays).  If you need an item ASAP, please communicate your request and I will do my best to accommodate.

Wholesale:

The Knotted Moss is open to a wholesale agreement/relationship for the right wholesale customer.  If you are interested in purchasing TKM items wholesale for personal use or if you are interested in selling TKM items, please send your request to theknottedmoss@gmail.com with WHOLESALE INQUIRY/REQUEST in the subject line.  Include your contact information in the E-mail as well as the reason for your wholesale inquiry/request.  I will send you an application via E-mail.  If we share similar values/interests and you meet the requirements of TKM’s wholesale policy, I will reply with a contract.

Packaging & Delivery:

Your order will ship safely and in style!  Your order is neatly packaged in a Kraft, boutique style box and tied with a rustic bow.  Then, we ship the order in a water resistant, bubble mailer USPS Priority Mail (1-4 days).  Each order receives a gifted handcrafted, recycled paper bookmark (style may vary).  We sure do appreciate your support!  Thank you for choosing our small business!